Community Guidelines and Review Policy

Draft — pending legal review. These guidelines are a draft. Coaches agree to this version when they send an application. Not legal advice.

1. Where these apply

These guidelines apply to everything people do on Struvo: accounts, coach applications, coach profiles, offers and online plans, and, when they are available, bookings, messages, video form checks and reviews. They are also the code of conduct coaches agree to in the Coach Agreement.

2. Be truthful

• Use your real identity. Do not impersonate anyone or create fake accounts.
• Coaches: describe your qualifications, experience, prices and availability accurately. Do not claim a certification, insurance or badge you do not have, or say that we verified something we did not.
• We do not run criminal background checks, so never say that a coach was “background checked” on Struvo.

3. Be respectful and safe

• No harassment, threats, hate, discrimination, sexual content or unwanted contact.
• Do not share other people's private information, including exact addresses.
• Adults only: do not use Struvo to contact or coach anyone under 18.
• Coaching is not medical care: no diagnosis, treatment, injury rehab or physical therapy, no guaranteed results, and no promotion of steroids or other performance-enhancing drugs, or dangerous weight-loss practices.
• Coaches: plan sessions safely, keep a current CPR/AED certificate on file if you coach in person or at clients' homes, and stop a session if it becomes unsafe.

4. Keep it on Struvo

When bookings and payments are available, pay and get paid through Struvo for clients you met here. Do not ask for payment details in messages or move these clients to off-platform payment to avoid fees.

5. Review policy (when reviews are available)

Reviews are not available yet. When they are:

• only clients with a completed, paid booking can review that coach;
• reviews must describe the reviewer's own genuine experience;
• no fake reviews, no reviews written by coaches about themselves or competitors, and no buying or trading reviews;
• coaches may not offer anything in return for a review or a better rating, or ask only happy clients to review;
• we do not hide or remove honest negative reviews; we remove a review only if it breaks these guidelines (for example, it contains private information, hate or threats), and we keep a record of why;
• anyone with a connection to the person they review (for example, family, a friend or an employee) must say so;
• coaches can reply publicly and respectfully. Coaches' ratings of clients are private.

6. Reporting and what we do

There is no report button yet. To report a profile, plan or person, contact [Safety reporting contact or report flow] with the page address and a short description. Do not send health, ID or card details. In an emergency, call your local emergency number first.

We review reports and may remove content, pause a listing, or suspend or close an account. Where it is safe and lawful, we will tell the person affected why and how to ask us to look again. [Moderation response targets, evidence retention and appeal process approved by founder and counsel]